OUR 5 STEP PROCESS (AND WHY IT WORKS)
We solve the wide array of organizational challenges that come up by empowering your employees and equipping your leadership with North Star’s unique blend of corporate experience and academic expertise.
That translates to a 5 Step Process where we ask questions that challenge entrenched perspectives, collect information, and synthesize our findings to provide clear guidance with actionable steps.
Whether we are easing an organization’s employees into accepting a major policy change, developing a training regimen to transform skilled employees into competent people leaders, or facilitating a meeting between multiple stakeholders with varying perspectives, our 5 Step Process has been proven reliable in multiple industries, responsive to changing needs, and consistent in achieving our clients’ objectives.
1. Identification
It’s not unusual to find that what you think is the problem creating challenges within your organization is not actually the problem. We will partner with you to identify the real issue – and its root causes by clearly outlining the best approach to understanding what is causing your organization pain. This ensures that you don’t risk allotting resources to investigating or solving a misidentified problem.
2. Insight
Is our view of the challenge facing the organization backed up by data? We will gather information to validate and shed insight on the issue through various methods (e.g., interviews, surveys, focus groups, review of existing data). This step will also help identify any additional issues that may need to be addressed.
3. Analysis
Because data can mean different things to different people, we will make sure the data makes sense to you using the cultural lens of your organization. We will do this by analyzing the information gathered and reviewing preliminary findings with you. This stage will also help us understand if any additional information is needed.
4. Delivery
Whether the deliverables include live training or a report with key findings and recommendations, we will leverage conclusions drawn from the Analysis stage to deliver personalized solutions only (no off-the-shelf, “cookie cutter” templates that you are expected to navigate on your own).
5. Follow Up
Whenever the intention is to drive behavioral change, tracking progress is critical to success. After the project is over, you can expect us to follow up and advise on course corrections as necessary. Unlike other firms who deliver the project and move on to other things, we remain in communication with you to ensure your organization is in the best position possible to implement – and benefits from – our deliverables in the long run.